Mohamad
Abou Alnaser.Contact
AI Trainer & ConsultantEXPERIENCE WITH PRODUCTION SYSTEMS

AI thatworks inpractice.

I connect AI with existing business processes: capturing customer requests in a structured way, making internal knowledge accessible and automating manual handovers.

As AI project lead, I built a voicebot and a knowledge system and automated internal processes with n8n.

  • n8n & APIs
  • Microsoft Copilot Studio
  • Power Automate
View system Try the demo
FROM A SINGLE TOOL TOInterplay.
SYSTEMS THINKINGINTERACTIVE SKETCH
ai.CONNECT. IMPROVE.
01 / 06

Connect conversations with the right processes.

Mohamad Abou AlnaserUnderstand technology. Get things done.

PROJECTS IN NUMBERS

All references
VOICE AI
500+SCALEcalls per month
over 50%IMPACTof requests captured completely without manual rework
60+ hrsIMPACTof working time saved per month
KNOWLEDGE SYSTEM
1,000+SCALEdocuments in the knowledge base
100+USAGEactive users
50–200USAGEqueries per week
AUTOMATION
15+SCALEproduction workflows
30+ hrsIMPACTof working time saved per month
12REACHdepartments connected through automated workflows
AI FOR SPECIFIC TASKS

Where AI makes a difference in daily work.

Four areas in which I have designed and built AI systems. The starting point is always the process: what takes time, where is information missing and which systems need to work together?

01 / CUSTOMER REQUESTS

Capture and route requests.

The voicebot takes requests and routes them onwards. Employees can focus better on their ongoing tasks.

Explore the voicebot 02 / INTERNAL KNOWLEDGE

Find information more easily.

Employees ask the AI about internal knowledge instead of turning to colleagues.

Explore the knowledge system 03 / RECURRING PROCESSES

Connect manual handovers.

When data is transferred between applications and the same steps keep repeating.

Explore the automation 04 / RESEARCH & ANALYSIS

Prepare information deliberately.

When research takes a lot of time and results need to be reused in a structured way.

Explore the AI agents
MY CONTRIBUTION IN PRACTICE01 / SELECTED PROJECTS

Six projects.
Specific tasks.

My production projects: with the initial situation, my own contribution, the tools used and the available results.

/01VOICE AI & CRMIN PRODUCTION

Voicebot for customer requests
with CRM integration

I built a voicebot that takes customer requests over the phone and routes them to the responsible team.

More room for focused work while phone requests are captured and routed.

  • 500+calls per month
  • over 50%of requests captured completely without manual rework
  • 60+ hrsof working time saved per month
  • Voice AI
  • APIs
  • CRM integration
View system
SYSTEM INSIGHTS / 01Explore interactively
SYSTEM 01ABSTRACTED FLOW
01Call

An incoming call starts the process.

FROM CONVERSATION TO ACTION
/02RAG & INTERNAL KNOWLEDGEIN PRODUCTION

Unlocking internal knowledge
with Copilot Studio

I built a knowledge system with Copilot Studio that employees use to query the company's large internal knowledge base.

Let the AI answer information questions that used to go to colleagues.

  • 1,000+documents in the knowledge base
  • 100+active users
  • 50–200queries per week
  • RAG
  • AI chatbot
  • Internal knowledge access
View system
SYSTEM INSIGHTS / 02Explore interactively
SYSTEM 02ABSTRACTED FLOW
01Documents

Internal content forms the foundation of the knowledge system.

FROM SOURCE TO CONTEXT
/03AI AGENTS & RESEARCHIN PRODUCTION

AI agents for research
and sales material

Multi-step support for research, information processing and structured output.

For information you can keep working with.

  • Research & salesAI support for information preparation and documents
  • AI agents
  • Research
  • Information preparation
View system
SYSTEM INSIGHTS / 03Explore interactively
SYSTEM 03ABSTRACTED FLOW
01Task

A specific question defines the goal and scope.

FROM TASK TO OVERVIEW
/04AUTOMATION & INTEGRATIONIN PRODUCTION

Production workflows
with n8n and APIs

Workflows built with n8n and APIs connect data sources, existing systems and recurring actions.

For business processes that work together.

  • 15+production workflows
  • 30+ hrsof working time saved per month
  • 12departments connected through automated workflows
  • n8n
  • APIs
  • Process automation
View system
SYSTEM INSIGHTS / 04Explore interactively
SYSTEM 04ABSTRACTED FLOW
01Trigger

A defined event starts the workflow.

FROM EVENT TO WORKFLOW
/05LOCAL AI & DATA CONTROLIN PRODUCTION

Local AI for sensitive
customer processes

Local AI with Qwen and Mistral models: evaluated the models, integrated them through Ollama on in-house infrastructure and adapted them with company data as a team.

Process sensitive customer data internally and avoid ongoing external API fees with local AI.

  • 10+LLMs tested to select suitable models for internal customer processes
  • approx. 50users of the local AI solution
  • Ollama
  • Fine-tuning
  • Own servers
View system
SYSTEM INSIGHTS / 05Explore interactively
SYSTEM 05ABSTRACTED FLOW
01Company data

Company data supplies the business context for adapting the models.

FROM TASK TO LOCAL OUTPUT
/06GENERATIVE AI & VISUAL MARKETINGUSED IN MARKETING

Generative AI for marketing
and sales brochures

From technical drawing to sales brochure visualization: AI-assisted 3D models, renderings and FLUX image editing.

Save cost and time compared with external 3D visualization providers.

  • €1,500 → approx. €10external cost per visualization (provider vs. API costs)
  • 20–30 hrs → < 20 mincreation time per rendering
  • FLUX
  • ChatGPT image generation
  • 3D & renderings
View system
SYSTEM INSIGHTS / 06Explore interactively
BEFORE → AFTER

From concept to exterior visualisation

House: technical elevation on the left, refined architectural visualisation on the right
Technical elevationRefined visualisation

From basic render to a finished interior

Living room: neutral render on the left, finished materials and lighting on the right
Neutral initial renderMaterials, light and atmosphere
INTERACTIVE CASE DEMORUNS LOCALLY IN YOUR BROWSER

From phone call to
structured case

Explore how information from a conversation can be organised for processing – and when missing details or an unclear case need human clarification.

Illustrative demonstration with synthetic data. Processing runs locally based on fixed rules and does not show a production implementation.

  1. 01 Request
  2. 02 Check and example assignment
  3. 03 Structured case

1. Request

This is Alex Example. At 12 Sample Street, 12345 Sampletown, the heating has been out since today. Please call me back at 030 000000.
Go to the voicebot case study

2. Check and example assignment

Choose a case and start processing. The check, reasoning and structured case will appear here.

CONNECTING THE WHOLE02 / SKILLS

From AI applications
to rollout.

A good AI solution starts with the right problem. And only works once technology, integration and daily work fit together.

/01

AI applications & agents

In practice: knowledge system and AI agents.

  • AI agents
  • RAG
  • Voice AI
  • Custom GPTs
  • Local AI
  • Ollama
  • Open-source models
  • FLUX
  • ChatGPT image generation
  • Microsoft Copilot Studio
  • fonio.ai
  • ElevenLabs
View project example
/02

Automation & integration

In practice: 15+ production workflows.

  • n8n
  • APIs
  • CRM integrations
  • Process automation
  • Power Automate
  • Microsoft 365
  • SharePoint
View project example
/03

Technical implementation

In practice: voicebot and a self-built CRM.

  • Voicebot design
  • Self-built internal CRM
  • Prototyping
  • Web applications
  • HTML & CSS
  • Claude Code · development tool
  • OpenAI Codex · development tool
View project example
/04

Project work & rollout

In practice: AI project lead and rollout.

  • Use case identification
  • Technical design
  • Hands-on implementation
  • Rollout
  • Business processes
View project example
01Understand the problem02Develop the solution03Integrate systems04Roll out into daily work
TECHNOLOGY MEETS PRACTICE03 / EXPERIENCE

Built on
hands-on experience.

Technical understanding. Entrepreneurial thinking.
Ownership of the implementation.

from November 2026
Skilldrops GmbH

Trainer, Consultant & Project Manager for Digitalisation, Automation and AI

Full-time

Mar 2025 – present
ISIHOME

AI Project Lead

ISIHOME is a real estate group that develops, renovates, sells, manages and rents properties. From identifying meaningful AI use cases to technical implementation and rollout: AI solutions for internal processes and customer communication.

My area of responsibility

Identifying AI use cases, designing solutions technically, building them myself and rolling them out in the company. For the voicebot, this covers prototype development, migration and integration with Casavi and an internal CRM I developed.

AI solutionsTechnical project managementRolloutReal estate
Jul 2024 – Mar 2025
ISIHOME

Online Marketing Manager

Online marketing in real estate: presenting digital content and offers clearly, reaching prospective customers and connecting marketing activities with business processes.

My area of responsibility

Planning and preparing content for digital channels, maintaining online presences and supporting the marketing of property listings. Responsibilities include audience-focused communication, content coordination and developing digital communications. I also used Meta Ads and Google Ads to drive revenue growth and recruit staff.

Online marketingDigital contentCustomer communicationReal estate marketingMeta AdsGoogle AdsRevenue growthRecruitment
Dec 2022 – Jul 2024
Druckboss GbR

Founder

Founded and built a company for personalised products. Shopify, HTML and CSS, product portfolio, pricing, customer journey and day-to-day shop operations.

My area of responsibility

Founded and built Druckboss GbR with a focus on personalised products. My responsibilities covered the Shopify store and work with HTML and CSS, the product portfolio, pricing, the customer journey and day-to-day shop operations.

Business developmentE-commerceShopifyHTML & CSSProduct portfolio & pricingCustomer journey
Dec 2020 – Jul 2024
Freelance / self-employed

Social Media Manager

Freelance social media work focused on digital presence, clear content and communication with relevant audiences.

My area of responsibility

Planning topics and posts, creating and preparing written and visual content, and maintaining social media profiles. The focus is on a consistent presence, regular content publication and communication with the community. I also used Meta Ads and Google Ads with the aim of increasing revenue.

Social mediaContent planningCopy & visualsCommunity communicationMeta AdsGoogle AdsRevenue growth
THE PERSPECTIVE BEHIND IT04 / ABOUT ME
Portrait of Mohamad Abou Alnaser
Mohamad Abou Alnaser
AI Trainer & Consultant
THE PERSON BEHIND THE SYSTEMS

I'm interested in
what AI makes possible.In real day-to-day work.

I combine technical understanding with project management and business thinking. My focus is on solutions that improve real processes – from the first idea to everyday use.

From building my own company and my work in marketing, I bring a perspective on customers, products and business processes. Today I translate that perspective into AI systems.

I also use generative AI for marketing content, visualisations and 3D renderings. I use Claude Code and OpenAI Codex as development tools for web applications and prototypes. My hands-on technical work shows, among other things, in the internal CRM I built and the API integrations.

LANGUAGESGerman · English · Arabic
THE NEXT STEP05 / CONTACT

Let's
get in touch.

Looking for someone who connects AI applications with existing business processes? I look forward to talking about roles in AI consulting, automation and operational project management.

Get in touch

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mohamad@aboualnaser.com

My LinkedIn profile (new tab)